Return & Refund Policy

At Haute, customer satisfaction is important to us. We offer a 7-day return policy, subject to the conditions outlined below.

Return Eligibility

To be eligible for a return:

• The original perfume box must remain sealed, unopened, unused, and undamaged.
• The product packaging must not be opened, altered, or tampered with.
• The product must be returned in its original condition, including all packaging, accessories, and documents.
• The return request must be submitted within 7 days of receiving the order.

Returns will not be accepted if the perfume box or its seal has been opened, damaged, or tampered with.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact our customer support team on WhatsApp immediately after receiving your order.

Please provide clear pictures or videos of the product and packaging so our team can review the issue and assist you accordingly.

Return Procedure

To request a return, contact our customer support team on WhatsApp within 7 days of delivery.

Once your return request has been reviewed and approved, our customer support team will provide the correct return instructions and return address.

Please pack the product securely to prevent damage during transit.

Customers are responsible for return courier charges unless the return is due to a damaged, defective, or incorrect item sent by Haute.

Refund Policy

Once the returned product is received, our team will inspect it to confirm that it meets the return eligibility requirements.

A refund will only be approved if:

• The return request was submitted within 7 days of delivery.
• The original perfume box is sealed, unopened, unused, and undamaged.
• All original packaging, accessories, and documents are included.
• The returned product passes our quality inspection.

Approved refunds will be processed through the original payment method or another mutually agreed payment channel.

Original delivery charges and return courier charges are non-refundable unless the return is due to a damaged, defective, or incorrect item sent by Haute.

Need Help?

For return requests, refund inquiries, or assistance with your order, please contact Haute’s customer support team on WhatsApp within 7 days of receiving your parcel. Our team will be happy to assist you.